If you are having any issues with your Facebook Live streaming, the first thing we recommend is re-authorizing your account. Sometimes errors can occur due to an update on their end or ours, and this process (much like the tried and true "did you try turning it off and then back on again?), can clear up any issues quickly.
To do this, simply go to the Account tab, and click Integrations in your Stream Monkey account.
You will see a place to either reauthorize or remove your Facebook account entirely. You can try a quick reauthorization, and if that doesn't work, you can remove your account entirely and reset it up. This whole process doesn't take much more than a minute, so I usually choose the remove option.
You will be prompted to follow a series of windows asking for your permission from Facebook (be sure you do not have pop-ups blocked in your browser). Click through those and you'll be all set!
If you are having any issues that this does not clear up, please check out our other troubleshooting tips on the support page, or contact us directly.