Begin by doing a speed test from the network your encoder is on. There are a few things that might be causing this issue if the problem isn’t your connection speed.

1. Check your encoder performance to see if there has been any buffering. If so, then your stream doesn’t have enough bandwidth to leave your campus. You can improve this by downgrading your bit rates or isolating the network from public use.

2. Do a trace route to the entry point url (FMS url) to see what the performance of the ISP lines are. If it’s not performing well, either contact your ISP or switch to stream to the backup url, provided to you in the ‘Details’ section of your live stream. You may need to edit your stream from the ‘Options’ button and turn on the backup url.

3. Perhaps the primary entry point (FMS url) is not performing properly. If so, stream to the backup url instead. Make sure that it is turned on from the ‘Options -> Edit’ section of your live stream. You can find the backup url in the ‘Details.’

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