If for any reason you need to cancel your account or place it on hold, please email us at finance@streammonkey.com.

A few things to note:

Payments are made on the 5th of the month for the upcoming month's services. Overages are calculated and applied the following month. If you cancel before the end of the current month, you will not incur any more monthly charges, you will only be charged the following month if you have overages.

If you are paid through the end of the month, your account will remain open until then. Please export any analytics, files, or other data you may need, as we delete all of this information when your account is cancelled.

If you are planning to stream again, please mention that to us, so we can talk about options to pause, instead of cancel, your account.

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