When you set up your encoder, you will need to input a number of settings. Here are the ones that we recommend for the best streaming quality. We also recommend using these settings when exporting a video to upload into our platform.

Resolution

Most users stream in 1280 x 720 or 1920 x 1080, depending on what their current resolution is.

Video Codec

H.264

Profile

We recommend Main or Baseline. They are accepted on multiple platforms. High produces a higher quality, but is not supported by some devices and might limit your audience.

Keyframe Frequency/GOP

This needs to be set at 60 frames (if streaming at 30 fps) or 2 seconds. You set it like this so you can synchronize the multi-bitrate streams to each other.

Frame rate

We recommend streaming at 30fps for the best streaming quality.

Audio Codec

Choose AAC for the highest compatibility with mobile devices.

Sample Rate

You will match this to your audio source, and it needs to be 48,000 or less.

Audio Bitrate

This should be less than 160 Kbps.

Video Bitrate

It's always best to send us as many bitrates as possible. Each bitrate will be a separate stream out of your encoder. If your encoder cannot handle multiple bitrates, we recommend using our live transcoding service, which is included in the Pro+ and Premium plans.

Here are our recommended settings per bitrate.

If you are having trouble viewing your stream or having problems with stuttering, make sure you are using these settings and then check your frame rates and video input settings.

Stream key/Stream name: Depending on the encoder, you will be asked for your stream key or stream name. They are the same thing. You can find this by going to the Live Monitor, then clicking on the Encoder tab below your preview window.

If you are not streaming to the transcoder, you will need to make sure and replace the word BITRATE with the bitrate on your stream (for instance: if your stream name is alskjdflkja_1_BITRATE@473647, then you would put in alskjdflkja_1_2500@473647). If you are streaming to our transcoder, your name will be something simpler like: alskjdflkja and does not need any editing.

Address: This is the primary address under the encoder tab on your live stream.

Username/Password or Authentication: If you are streaming to our transcoder, you will leave this part blank. If you are not streaming to our transcoder, this information can be found under the encoder tab as well. This is a stream username and password that are unique to your stream, not the username and password you use to sign into your account. They cannot be changed unless you create an entirely new stream.

Troubleshooting

  1. Check that you are using the defined video and audio settings mention above

  2. Do a speed test and make sure your internet is operating at optimal speeds

  3. Check your encoder for any drop frames or buffering

  4. If step 3 shows any occurrences, check your CPU usage and make sure it's not overloaded.

Stuttering, choppiness, and loss of video can be due to incorrect settings, slow internet, and overloaded CPUs.

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