On occasion, there may be an issue streaming to the primary entry point of the CDN. You can bypass this in two quick and easy steps. 

  1. Change the address in your encoder to the backup address.* This is as simple as changing the "p" to a "b." 
  2. In the Stream Monkey dashboard, go to your stream and hit Options, then Edit. Under options, you'll change the Entry Points to "Backup Only." 

Start streaming again, and your issue should be resolved!

*If you are a live transcoder user, or if you already stream to the backup and the primary on a regular basis, you can skip this step and go to step two. 

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